Shipping policy

Shipping Policy:

Thank you for shopping with us! We are committed to ensuring that your order arrives safely and on time. Please review our shipping policy for more information.

Processing Time:

  • Orders are typically processed within 1–2 business days (Monday through Friday)
  • Orders placed on weekends or holidays will be processed on the next business day
  • Custom, pre-orders and special orders may require additional processing time, which will be communicated at the time of purchase

Shipping Methods & Delivery Time:

We offer a variety of shipping methods, including:

  • Standard Shipping: 5–7 business days (within Australia)
  • Express Shipping: 2–4 business days (within Australia)
  • International Shipping: Delivery times vary based on the destination

Shipping Rates:

Shipping rates are calculated at checkout based on the shipping method selected and the delivery address.

  • FREE SHIPPING on orders over $89AUD (within Australia)
  • For standard, express or international shipping, rates will be calculated at checkout

Order Tracking:

Once your order has been shipped, you will receive a confirmation email from us and another email with a tracking number from Australia Post. You can track your order using the provided link or by visiting the carrier’s website.

Lost or Damaged Items:

  • If your package is lost or damaged during transit, please contact us immediately at shop@everythingsrosie.com.au and we will assist you in resolving the issue
  • We are not responsible for packages that are delayed or lost due to incorrect shipping information provided at checkout

Address Errors:

Please ensure that your shipping address is correct when placing your order. We are not responsible for delays or misdeliveries due to incorrect addresses.

Contact Us:

If you have any questions or need assistance with your order, please don’t hesitate to contact us at shop@everythingsrosie.com.au or on 0429 833 843

International Orders — Customs & Import Duties

International orders may be subject to import duties, taxes, and customs fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer. Everythings Rosie has no control over these charges and cannot predict what they may be. We recommend checking with your local customs office for more information before placing your order.